Refund policy

Return & Refund Policy

At WonderVault.store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 5 days of receiving your order if:

• The item is damaged, defective, or incorrect
• The product is unused and in original packaging
• All accessories, manuals, and tags are included

2. Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Used items
• Digital/downloadable products
• Customized or personalized items
• Clearance or final sale items

3. Damaged or Wrong Products

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide:
  • Order number
  • Photos/videos of the product
  • Packaging images

We will arrange a replacement or refund after verification.

4. Refund Process

Once your return is approved:

• Refunds are processed within 5–10 business days
• Amount will be credited to your original payment method

5. Cancellation Policy

Orders can be cancelled before shipment.
Once shipped, cancellation may not be possible.

6. Return Shipping

• If the issue is from our side, return shipping is free
• For customer preference returns, shipping charges may apply

7. Exchange Policy

We only replace items if they are:

• defective
• damaged
• wrong product received

8. Contact Us

For return or refund requests, contact:

WonderVault.store Support
Email: store.wonder.vault@gmail.com
Website: WonderVault.store